Privacy Policy

GOSUVI Technologies Pvt. Ltd. ("GOSUVI", "we", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

Account Information: Name, email address, phone number, and password when you register.

Booking Information: Travel dates, routes, seat preferences, and passenger details.

Payment Information: Transaction IDs and payment status. We do not store card numbers — payments are processed by Razorpay.

Location Data: With your permission, we may collect your location to improve search results and provide boarding point navigation.

Usage Data: IP address, browser type, pages visited, and interaction data to improve our services.

We use your information to: process bookings and payments, send booking confirmations and e-tickets, provide customer support, send service updates and promotional communications (with your consent), improve our platform and personalise your experience, and comply with legal obligations.

Bus Operators: Your name, phone number, and booking details are shared with the relevant operator to facilitate your journey.

Payment Processors: Razorpay receives payment details to process transactions.

Service Providers: We use third-party services for email delivery, SMS, cloud hosting, and analytics. These providers are contractually bound to protect your data.

We do not sell your personal information to third parties.

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for legal and financial compliance. You may request deletion of your account and associated data at any time.

Under applicable data protection laws, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, withdraw consent for marketing communications, and lodge a complaint with the relevant data protection authority.

To exercise these rights, contact us at support@gosuvi.com.

We use cookies and similar technologies to maintain your session, remember preferences, and analyse platform usage. You can control cookies through your browser settings. Disabling cookies may affect some platform features.

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. However, no system is completely secure and we cannot guarantee absolute security of your data.

GOSUVI is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us immediately.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use constitutes acceptance of the updated policy.

For privacy-related queries, contact us at support@gosuvi.com or write to: GOSUVI Technologies Pvt. Ltd., Chennai, Tamil Nadu, India.