Refund Policy

To cancel a booking, go to My Bookings in your account, select the booking, and click "Cancel Booking." You will see a real-time refund preview before confirming cancellation.

Cancellations can also be initiated by contacting our customer support at support@gosuvi.com or calling our helpline.

Credit/Debit Cards: 5–7 business days from the date of cancellation approval.

UPI/Net Banking: 2–3 business days.

Wallets: Within 24 hours to the original wallet.

If a bus operator cancels a trip, you are entitled to a full 100% refund regardless of when the cancellation occurs. GOSUVI will notify you via email and SMS and process the refund automatically within 24–48 hours.

If a booking is for multiple passengers, you may cancel individual passengers (partial cancellation). The refund will be calculated proportionally based on the per-seat fare and the above schedule.

Rescheduling to a different date or route is charged a rescheduling fee of 10% of the original fare, plus any fare difference for the new journey. This is only available more than 4 hours before the original departure.

The following are non-refundable:

• Convenience fees and booking service charges
• Cancellations made less than 12 hours before departure
• No-shows (passenger did not board the bus)
• Tickets marked as "Non-Cancellable" at the time of booking

If you have not received your refund within the stated timeframe, please contact us at support@gosuvi.com with your PNR number. We will investigate and resolve within 3 business days.

GOSUVI reserves the right to amend this refund policy at any time. The policy applicable at the time of booking will govern your cancellation.